Privacy Policy
Privacy Policy
Effective Date: March 31, 2026
Last Updated: March 31, 2026
North Star Funeral Services (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients, visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information: When you contact us, request a quote, make a purchase, or use our services, we may collect your name, email address, phone number, mailing address, and payment information.
Obituary Information: When families submit obituaries or tributes through our platform, we collect the information provided, including names, dates, photographs, and biographical details of the deceased.
Website Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. We use cookies and similar tracking technologies to enhance your experience.
2. How We Use Your Information
We use the information we collect to:
- Provide funeral, cremation, memorial, and related services
- Process transactions and send related communications
- Publish obituaries and tributes as requested by families
- Respond to inquiries and provide customer support
- Improve our website and services
- Send promotional communications (with your consent)
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website and conducting our business
- Payment processors for secure transaction handling
- Legal authorities when required by law or to protect our rights
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
5. Cookies
Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect certain features of our website.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
7. Your Rights
Under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for certain processing activities
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
North Star Funeral Services
220-4360 Chem. de la Côte-de-Liesse
Mont-Royal, Quebec, H4N 2P7
Phone: 514-482-7474
Toll-Free: 1-844-307-7827
Email: info@northstarfuneralservices.com