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Additional support — North Star Funeral Services Montreal

Additional Support

Compassionate guidance and practical assistance every step of the way.

Navigating the period following the loss of a loved one involves far more than arranging a funeral. From administrative obligations and legal formalities to emotional support and practical aftercare, the days and weeks that follow can feel overwhelming. At North Star Services Funéraires, our Additional Support services are designed to ease this burden — ensuring that no family faces these challenges alone.

Our dedicated team of funeral directors and grief support specialists are available to assist you with a wide range of post-loss needs. Whether you require help with government paperwork, estate notifications, grief counselling referrals, or simply need someone to guide you through next steps, we are here with compassion and expertise.

Administrative Assistance

After a death, families are often required to notify numerous government agencies, financial institutions, and service providers. We help guide you through these obligations, including:

  • Application for the Quebec death benefit and Canada Pension Plan (CPP) death and survivor benefits
  • Notification to Service Canada, Retraite Québec, and relevant government departments
  • Assistance with obtaining certified copies of the death certificate
  • Guidance on notifying banks, insurance companies, and pension providers
  • Support with cancelling government-issued identification, health cards, and social insurance records

Grief Support and Counselling Referrals

Grief affects everyone differently, and there is no single path through loss. Our team can connect you with qualified grief counsellors, bereavement support groups, and community resources suited to your needs. We maintain relationships with trusted mental health professionals and organizations throughout the Montreal region and can facilitate referrals promptly and discreetly.

Estate and Legal Guidance

While we are not a legal or notarial firm, we can provide general guidance and refer families to trusted notaries and estate lawyers in the region. We can also advise on the steps typically involved in settling an estate in Quebec, including the liquidation of a succession and the role of the liquidator.

Pre-Need Planning Consultations

For those who wish to spare their loved ones the burden of future decisions, we offer pre-need planning consultations. Our counsellors will walk you through all available options — from funeral and burial preferences to pre-funded funeral arrangements — ensuring that your wishes are clearly documented and honoured.

Ongoing Family Support

Our relationship with families does not end at the conclusion of funeral services. We are available to answer questions, provide resources, and offer reassurance throughout the weeks and months that follow. Whether you need help organizing a memorial anniversary gathering or simply need to speak with someone who understands what you are going through, we are here.

To learn more about our Additional Support services or to schedule a consultation, please do not hesitate to contact us. Our team is available 24 hours a day, 7 days a week.

Soutien supplémentaire pour les familles montréalaises, au-delà du service

Quel soutien se poursuit après les funérailles?

Fermeture de comptes, avis aux organismes gouvernementaux, documents successoraux et ressources de deuil — les semaines qui suivent le service sont souvent celles où le soutien compte le plus.

Quelles démarches administratives le Québec prévoit-il?

Les renseignements officiels sur le décès et les funérailles sur Québec.ca énumèrent les étapes; notre équipe d’après-funérailles vous aide à les franchir une à une.

Y a-t-il des frais pour demander de l’aide?

Jamais — nous mettons les familles en lien avec des ressources de deuil en français et en anglais et demeurons à un appel près, longtemps après le service.

Pouvez-vous aider avec les avis aux organismes?

Oui — nous aidons les familles à aviser les organismes concernés, comme la RAMQ, Retraite Québec et les institutions financières, avec des listes de vérification et un accompagnement pas à pas.

Offrez-vous des ressources de deuil pour les enfants?

Nous pouvons orienter votre famille vers des ressources adaptées à l’âge, en français et en anglais — demandez simplement à notre équipe d’après-funérailles.

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